terms and conditions:EROL

New Display Item~Qualcom Terms and Conditions
General
1. These Conditions of Sale are for business customers only.
2. We do business only under these Conditions of Sale,
3. Goods are subject to availability and may vary from those advertised.
4. You must decide before ordering if the goods are suitable for your needs.
5. Please note we are not obliged to accept your order or offer you credit terms. Please note that we reserve the right to cancel or refuse orders for items shown with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order
Prices and Payment
6. Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
7. We accept payment by bank transfer, cheque, or cash,. Goods bought on credit must be paid for by 30 days from our invoice date. You may also pay by credit or debit card if you collect your goods from our head office
8. We remain owners of the goods you purchase until you have paid for all of them in full.
9. Under the Late Payment of Commercial Debts Regulations 2002, we can exercise our statutory right to charge interest and an administration charge on all invoices overdue.
Delivery
10. We charge for all deliveries. We operate a standard next day delivery service for in stock items to suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements. Goods can also be collected from our office at Unit 1 Queens Court, Leechmere Industrial Estate, Sunderland, Tyne and Wear, SR2 9TW
11. If the goods do not arrive or are incomplete or damaged when you open them you must tell our Customer Services Department within 5 days of receipt or expected delivery - telephone 0191 5239988
12. After delivery you are responsible for protecting the goods against loss or damage.
Returns
13. It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer's warranty. We will accept returns of faulty goods notified to us within 14 days of delivery. Some manufacturers operate a day one return to manufacturer policy -our Customer Services Department will advise you on this.
14. If faulty goods are to be returned to us you must obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 28 days. We will arrange for collection of the Goods, which must be available for collection in their original packaging together with all accessories and manuals. We cannot accept unauthorized returns which do not have an RMA.
15. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price for this service. Please contact our Customer Services department.
16. If you return goods please ensure that you have backed up your data. We will not be responsible for any data that is lost.
Technical Support
17. Although we will use reasonable efforts to provide on-site support and repair equipment within the timescales agreed with you, all dates are estimates and we cannot guarantee that we will meet them.
18. You must give us access to your premises at the time we agree with you for your appointment. If we are not able to gain access to carry out our work at the pre-agreed time we reserve the right to charge you for a missed appointment.
19. We will only commence repair work once you have agreed to our estimate of charges. If we believe that a repair cannot be carried out on-site, we will give you the option to have the repair carried out off-site. If we need to remove your equipment for repair we will try to complete the repairs in 5 working days. If we are unable to do this, we will let you know.
20. If we replace items such as hard drives, we will return your PC with the basic operating system installed ready for you to restore your data and applications.
21. PC repair does not include the back up or restoration of your data or applications.
22. If we find that any equipment that requires repair is still subject to a manufacturer's warranty we will, where possible, liaise with the manufacturer on your behalf to try and ensure that the faulty equipment is repaired or replaced in accordance with the manufacturer's warranty. We will not repair any equipment that is still under warranty unless the manufacturer authorises us to do so and has agreed in writing to pay our charges to carry out the repair.
23. If we diagnose on our first visit that subsequent visits will be required by specialist support to resolve your PC faults, charges at higher rates may apply for subsequent on-site visits by these specialists.
24. Faults caused by misuse or accidental damage are not covered.
25. Charges for on site technical support do not include any costs for replacement parts.
26. In order to use Qualcom technical support services, your computer systems must meet the following minimum requirements:
·PC hardware with a minimum software level of Windows 2000 Professional or XP
·180Mb free on hard drive
·a CD-ROM drive
·an Internet connection. You agree to allow us, or our representatives, to have access to your registered PCs via a remote access client. We will ask you to grant us access on a session-by-session basis.
27. We do not guarantee that we will be able to fix all faults reported by you, or that we will be able to advise on all service related issues.
28. We are not liable for any failures in the supported applications and operating systems that cannot be resolved, or your failure to correctly follow our, or our appointed IT subcontractor's, advice and recommendations. We recommend that you regularly and frequently backup any stored data, as we cannot accept any liability for loss or corruption of your data.
Guarantee and Liability
29. You get the benefit of the manufacturer's warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and we exclude any warranties express or implied by statute, common law or of any other kind. We are willing however to sell you an additional top-up warranty to supplement the manufacturer's warranty.
30. Qualcom exclude liability for any loss of data or claims for indirect or consequential losses or loss of profits
31. We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.
32. We exclude any warranties in respect of the goods express or implied by statute, common law or of any other kind.
Gifts
33. We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.
Telephone Calls
34. We sometimes monitor or record telephone calls for training purposes.
~~~4782~4783~~